SERVERS STATUS
JAN 30 420PM ET
PINNED POST:
THESE ISSUES FIRST SURFACED LAST YEAR AND MOST HAVE BEEN RESOLVED.
THEY MAY ALSO BE MONITORING WHAT YOU’RE WATCHING AND SURFING ONLINE.
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LATEST UPDATES BELOW
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JAN 30 420PM ET
The PURPLE server was hit with a DDOS attack around 930am ET.
This attack caused widespread buffering and connection issues.
Their server admins were able to fend off the attack and restore everything by 1245pm ET.
Restart everything including your modem/router and device to refresh your connection.
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DEC 27 825PM ET
The POLKADOT server went offline and the issue has been reported.
It looks like they’ve restored service but it is still loading slowly.
Restart your app or device to refresh your connection.
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DEC 27 1220PM ET
Our current email address for e-transfers no longer works.
Please contact us for our new e-transfer email address.
Happy Holidays!
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DEC 5 210PM ET
We have just discovered a major bug in our contact forms.
We have not been receiving messages through our contact forms from some subscribers.
All lost messages are in limbo and not retrievable or accessible.
Please contact us directly via email at:
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UPDATE: NOV 29 130PM ET
POLKADOT server VOD section has repopulated.
Restart your app or device to refresh the content.
NOV 29 1020AM ET
The POLKADOT server VOD movies and series looks to be offline.
We’ve reported the issue to their server admins.
It’s possible that they are updating or fixing something on their end.
We’ll post further updates as soon as we hear back from them.
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NOV 20 410AM ET
We are still waiting for an update and ETA from the PURPLE admins for VOD.
Please contact us for the download link of a 3rd party VOD app to use in the meantime.
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UPDATE: NOV 18 945AM ET
Cloudflare, a major internet services and content delivery provider, is experiencing a global outage.
This affects many major sites and servers that run through them.
Most IPTV servers are affected and even major services like X/Twitter as well.
They’ve restored some services but the outage is still affecting most sites.
Some servers are slowly coming back online.
Restart everything including your modem/router and device.
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UPDATE: NOV 11 1115PM ET
Some internet providers are currently blocking access via Cloudflare.
Most users will just need to restart your modem/router and device to reconnect.
If you are still unable to connect or get the error message:
On the HIVE TIVIMATE app settings, add a new playlist.
Select HIVE BACKUP instead of HIVE (or vice versa) when logging back in.
For XC/Xtream Codes users, use the alternate URL we sent you.
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UPDATE: NOV 10 128PM ET
PURPLE live TV is back online.
Their VOD servers will still need a bit more time to reconnect.
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UPDATE: NOV 10 1230PM ET
The PURPLE server is back online.
Restart your app or device to reconnect.
If you still can’t connect after restarting, clear your app’s data and log back in.
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UPDATE: NOV 10 1140PM ET
The PURPLE admins are working on resolving the issue affecting all subscribers.
Further updates will be posted here as soon as we hear more from them.
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NOV 10 415AM ET
The PURPLE server is currently offline for what we are assuming to be unscheduled maintenance.
We will post updates here as soon as their admins update us.
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UPDATE: NOV 1 115PM ET
NEW URLs have been pushed to both the HIVE TIVIMATE and CREEDTV apps.
Clear the app data and log back in.
Instructions for both are below.
then reconnecting to WiFi, and then restarting your device.
FOR FIRESTICKS:
TO CLEAR DATA ON APPS ON FIRESTICKS:
From your FIRESTICK,
then reconnecting to WiFi, and then restarting your device.
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UPDATE: NOV 1 1220PM ET
Some PURPLE subscribers are getting 521 errors aftr reconnecting.
The PURPLE admins are working to resolve that issue and have taken parts of the server offline in the meantime.
We will post updates here as soon as we hear back from them.
Unfortunately, in the meantime, you will have to talk to your:
husband/wife/boyfriend/girlfriend/brother/sister/roommate/cousin/uncle/aunt/nephew/niece/dog/cat 😉
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NOV 1 345AM ET
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OCT 12 830AM ET
ALL SERVERS ONLINE.
ENJOY THE REST OF YOUR WEEKEND!
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UPDATE: SEP 24 7:50AM ET
A few PURPLE HIVE subscribers are still getting errors from being blocked by their internet providers.
You will need to whitelist or add the PURPLE URLs to a safelist with your ISP.
This can be done via your ISP’s app, web portal, chat, email, or by calling their support line.
Please contact us for more details on how to do that for both URLs.
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UPDATE: SEP 21 7:20AM ET
SAGE is back online.
Restart your modem/router and device to reconnect.
SEP 21 5:30AM ET
The SAGE server is currently offline.
We have reported the issue to their server admins.
We’ll post updates here as soon as we hear back from them.
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SEP 19 4:20AM ET
Some HIVE app users are being blocked by their internet providers.
Select HIVE BACKUP instead of HIVE to bypass their blocks.
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SEP 17 1:15PM ET
HIVE TIVIMATE app is updated.
Clear the app data or uninstall and reinstall the app.
Instructions for both are below.
then reconnecting to WiFi, and then restarting your device.
FOR FIRESTICKS:
TO CLEAR DATA ON APPS ON FIRESTICKS:
From your FIRESTICK,
then reconnecting to WiFi, and then restarting your device.
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SEP 17 9:15AM ET
We’ve reached our sending limit on Gmail and are blocked from replying to any emails for up to 24hrs.
We are still replying from a temporary email address:
iptvninjas@gmail.com
Check your spam or junk mail if you don’t see our replies.
We appreciate your patience as we are replying to 100s of emails as quickly as we can.
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SEP 16 9:30PM ET
We’ve reached our sending limit on Gmail and are blocked from replying to any emails.
Reinstall your HIVE or CREEDTV app to reconnect.
Uninstall your app and restart your device BEFORE you install either one of the 3 apps below.
SELECT: HIVE OR HIVE BACKUP
HIVE TIVIMATE app suggested tweaks:
CREEDTV SMARTERS APP
Then go back to CREEDTV app, select settings, player selection, add player, and select VLC.
Then under series, change the player from built-in to VLC.
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UPDATE: SEP 16 5:17PM ET
If you still cannot connect after clearing your app data, you may need to uninstall and reinstall the app.
Contact us for links to supported apps and new XC/Xtream Codes/M3U URLs.
UPDATE: SEP 16 5:15PM ET
If you still can’t connect after clearing cache, clear the data of the HIVE or CREEDTV app from the settings of your device.
then reconnecting to WiFi, and then restarting your device.
FOR FIRESTICKS:
TO CLEAR DATA ON APPS ON FIRESTICKS:
From your FIRESTICK,
then reconnecting to WiFi, and then restarting your device.
UPDATE: SEP 16 3:50PM ET
MAINTENANCE COMPLETED:
Clear the cache of the HIVE or CREEDTV apps from the settings of your device.
And update playlists from the settings of your app.
HOW TO CLEAR CACHE:
Go to your device settings, select apps/applications.
Scroll to and select the HIVE/CREEDTV app you’re using.
And then select clear cache.
Then update the playlists from the settings of your app.
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FOR FIRESTICKS:
TO CLEAR CACHE ON APPS ON FIRESTICKS:
From your FIRESTICK,Select SETTINGS (the GEAR ICON) on your home page.
Then select APPLICATIONS.
Then select MANAGE INSTALLED APPLICATIONS.
Scroll down to find and select HIVE/CREEDTV.
Select CLEAR CACHE.
Then update the playlists from the settings of your app.
SEP 16 3:30PM ET
The PURPLE server admins have taken their server offline temporarily for maintenance.
No ETA yet but they’ll update us as soon as it’s completed and we will post updates here.
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SEP 4 9:45PM ET
PURPLE admins have taken the TV series offline for scheduled maintenance.
It will be back up in a few hours.
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UPDATE: AUG 20 11:35AM ET
The POLKADOT admins have resolved the expired domain/URL issue.
It can take some time for the DNS to propagate worldwide.
But most regions should already be back online.
Restart your modem/router and device to reconnect.
AUG 20 8:35AM ET
Some subscribers are unable to access the POLKADOT server.
The issue is related to an expired URL and has been reported to their admins.
We’ll post updates here as soon as we hear back.
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UPDATE: AUG 15 4:20PM ET
Most live feeds and VOD have been restored.
POLKADOT admins appreciate your patience.
Restart your app or device now to refresh the content.
UPDATE: AUG 15 2:58PM ET
US feeds are back up on POLKADOT.
UK and Canadian feeds are still affected.
VOD series and movies are offline as well.
Their admins are working on resolving the issue.
AUG 15 11:00AM ET
Some POLKADOT subscribers are getting black screens and errors on live feeds
VOD series and movies are unaffected..
We’ve reported the issue to their server admins and they’re investigating.
We’ll post updates here as soon as we hear back.
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AUG 4 4:05AM ET
The PURPLE server has taken their TV Series VOD server offline temporaily for scheduled maintenance.
It should take approximately 24 hrs to complete.
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JUL 27 9:35AM ET
The “missing file” error issue has been resolved in the VOD section by the POLKADOT admins.
Contact us if you are still getting that error message.
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JUL 6 3:10AM ET
The PURPLE server admins are manually encoding files for their new VOD TV series server.
VOD TV series are still accessible on their old server but some titles are not updating on schedule.
Live TV and VOD Movies are running as normal.
Please contact us if you still have any connection issues.
There are new supported apps available if you’re still using an older app version.
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JUN 11 4:20AM ET
The outside developers were not able to resolve the VOD TV Series populating issue.
So the PURPLE admins have decided to add a brand new 3rd party VOD TV Series service.
The content is currently being populated onto the new VOD server.
Please do not try playing any content in the meantime as it will slow down the migration process.
Current ETA for completion is Friday June 13.
We’ll post updates here as soon as we get confirmation.
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UPDATE: JUN 2 8:45 AM ET.
The PURPLE admins have successfully restored and synced the VOD TV Series server.
However, the content is still having issues populating.
They’ve brought in outside developers to assist them and are hoping to resolve the issue soon.
They apologize for the extended delay and are working towards a permanent fix.
JUN 1 4:45AM ET
The PURPLE server admins have finally resolved the syncing issue with VOD TV Series.
However, the content is still populating and can take up to 24 hrs to be online.
Refresh the playlist from within your app.
Or restart everything including your modem/router and device.
Thank you for your patience.
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UPDATE: MAY 26 11:25AM ET
The PURPLE server admins ran into a syncing issue for their VOD TV Series server.
Unfortunately, the TV series section won’t be back within the 24-48 hrs as they had initially anticipated.
They apologize for the inconvenience and are working as quickly as they can.
They have already engaged with external devs to assist them in resolving the issue.
We’ll post updates as soon as we hear back from them.
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UPDATE: MAY 24 9:00AM ET
VOD Movies server has been restored.
TV Series server will still be populating over the next 24-48 hrs.
UPDATE: MAY 22 11:30PM ET
The PURPLE admins have successfully restored and reinstalled their main servers.
VOD Movies and Series will still be populating over the next 24-48 hrs.
Restart everything including your modem/router and device to reconnect.
If you still cannot connect, you will just need to clear your app’s data.
And then log back in with your username and password.
HOW TO CLEAR DATA:
Go to your device settings, select apps/applications.
Scroll to and select the CREEDTV/HIVE app you’re using.
And then select CLEAR DATA.
This will wipe your app clean.
Clear your network cache by unplugging your modem/router for 2 mins.
Then reconnecting to WiFi, and then restarting your device.
Then log back in with your UN/PW.
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FOR FIRESTICKS:
TO CLEAR DATA ON APPS ON FIRESTICKS:
From your FIRESTICK,
Select SETTINGS (the GEAR ICON) on your home page.
Then select APPLICATIONS.
Then select MANAGE INSTALLED APPLICATIONS.
Scroll down to find and select the CREEDTV/HIVE app you’re using.
Select CLEAR DATA.
This will wipe your app clean.
Clear your network cache by unplugging your modem/router for 2 mins.
Then reconnecting to WiFi, and then restarting your device.
Then log back in with your UN/PW.
UPDATE: MAY 22 11:10PM ET
We apologize for the delay in replying to emails.
We have reached our daily Gmail (500) sending limit and cannot reply to incoming emails.
The PURPLE server restoration and reinstall is ongoing and content is slowly populating.
Most affected subscribers will be able to reconnect now.
Restart everything including your modem/router and device again now to refresh your connection.
UPDATE: MAY 22 4:25PM ET
Their server admins are still investigating the issue affecting some subscribers.
New feedback coming in throughout the day may point to a corrupted database issue as well.
They are working with their devs to schedule a restore or reinstall on their main server.
Unfortunately, this will likely take place this evening at the earliest.
Updates will be posted here as soon as we learn more.
UPDATE: MAY 22 10:20AM ET
It looks like some internet providers are blocking some DNS/URLs used by the PURPLE server.
Their admins are currently working on a solution to bypass those blocks.
Unfortunately, you will have to talk to your:
husband/wife/boyfriend/girlfriend/brother/sister/roommate/cousin/uncle/aunt/nephew/niece/dog/cat in the meantime 😉
UPDATE: MAY 22 10:00AM ET
Some subscribers are reporting that they can reconect after restarting everything.
Try restarting your modem/router and device in the meantime.
The PURPLE server admins are still investigating why only a small number of subscribers remain blocked.
Updates will be posted here as soon as they release one.
MAY 22 3:00AM ET
PURPLE server is currently blocked/down for SOME subscribers and their admins are aware of the issue.
It looks like some IP addresses are being blocked/targeted.
We’ll post updates here as soon as we hear back from them.
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APR 21 10:00AM ET
PURPLE server has rebooted their main servers.
Some users are getting error messages.
Restart your modem/router and device to refresh your connection.
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JAN 1 4:00AM ET
Happy New Year to you and your loved ones from our ninja family to yours!
We wish you all good health and the very best in 2025!
Thank you for your continued support!
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UPDATE: FEB 21 7:00AM ET
A new SAGE server URL is available for subscribers getting a connection error.
Plesse contact us if you are affected.
FEB 20 2:00PM ET
The SAGE server URL is currently down for some subscribers.
Some subscribers have been able to reconnect by restarting everything.
We are waiting for an alternate URL to be sent gto us for subscribers that are still affected.
Updates will be posted here.
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JAN 1 4:00AM ET
Happy New Year to you and your loved ones from our ninja family to yours!
We wish you all good health and the very best in 2025!
Thank you for your continued support!
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JAN 1 3:55AM ET
The PURPLE server has completed testing their new VOD source.
They’ll be connecting their entire library of content over the next 24hrs.
Refresh your playlists or apps to load the latest series.
New movies are still being loaded manually daily.
They appreciate your patience durng this transition.
You can still request series and movies by contacting us.
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UPDATE: DEC 23 8:00AM ET
VIKING server admins have restored service.
Restart your app/device now to refresh your connection.
DEC 23 3:00AM ET
The VIKING server went down and their admins are aware of the issue.
We’ll post updates here as soon as we hear back from them.
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UPDATE: DEC 9 2:10AM ET
PURPLE server is currently testing a new VOD service with a few limited titles.
New titles will be added daily so they appreciate your patience.
Please send us any movies and/or TV series you would like to see added.
We will submit the request to them.
UPDATE: DEC 7 11:10PM ET
Some subscribers were unable to access or receiving error messages.
DEC 3 10:40 PM ET
The MISSION app has been compromised.
PURPLE server will discontinue support for the MISSION app effective immediately.
CONTACT US TO ENABLE VOD AFTER YOU HAVE INSTALLED A SUPPORTED APP.
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UPDATE: NOV 22 5:40AM ET
The POLKADOT VOD section is back online.
Blocks by internet providers have been resolved.
Restart your modem/router and device to refresh your connection.
Contact us if you still have any connection issues.
NOV 21 10:40PM ET
The VOD section on the POLKADOT server is currently down.
Some subscribers are also being blocked from live TV by their internet providers.
We’ve reported the issue to the POLKADOT admins.
Contact us for a free trial of the SAGE server in the meantime.
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UPDATE: OCT 29 9:50PM ET
The PURPLE server upgrade was successfully completed.
Live channels should all be back up but EPG guide may not work for a full 24 hours.
Catchup recorded feeds could take up to 48 hours to come back online again.
OCT 28 12:40PM ET
The PURPLE server admins are planning to upgrade their main server on Tue Oct 29.
This means that their IP address is going to change.
Some subscribers will have temporary connection issues until the new DNS propagates globally.
Most of the time it’s fast but for some subscribers, it can take up to 24 hours for the updates to push through.
Restart everything including your modem/router and device to refresh your connection.
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OCT 26 9:50AM ET
The platform that one of the HIVE apps was built on (IMPLAYER) has gone down worldwide.
Install either the other HIVE TIVIMATE app or the CREEDTV app (recommended) instead.
Contact us for download links.
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UPDATE: OCT 29 12:40PM ET
The scheduled upgrade is postponed until Tue Oct 30.
OCT 22 8:35AM ET
The PURPLE server admins are planning to upgrade their main server today.
This means that their IP address is going to change.
Some subscribers will have temporary connection issues until the new DNS propagates globally.
Most of the time it’s fast but for some subscribers, it can take up to 24 hours for the updates to push through.
Restart everything including your modem/router and device to refresh your connection.
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UPDATE: OCT 18 12:20PM ET
As of 1050AM ET, the PURPLE admins have restored service.
Restart everything including your modem/router and device to refresh your connection.
OCT 18 8:25AM ET
The PURPLE server is currently down as of 5:15AM ET.
We have reported it to their server admins.
We’ll update you as soon as we hear back from them.
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UPDATE: SEP 30 1:50PM ET
The PURPLE admins have been able to defend the hack and regain control over their servers.
Some of their suppliers however are still working on regaining control of their servers so some feeds may still be down.
Restart your app or device now to reconnect.
SEP 30 11:59AM ET
Message from the PURPLE admins:
From our Suppliers:
Attention everyone just a heads up our main servers got hacked.
We’re in the process of fixing this issue.
Please be Patient, will be back up and running shortly.
Expect some down channels from that source.
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SEP 21 11:25AM ET
Some internet providers have been actively blocking access to the suppliers of sports feeds.
A few POLKADOT and ORANGE server subscribers are unable to see sports feeds.
Please email us for a free trial to an alternate server.
We will attempt to move affected subscribers, at our discretion, on a case by case basis.
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JUN 3 10:45AM ET
The POLKADOT server was currently down for users in some regions yesterday.
The issue was due to a data center that went down but was resolved within 4 hours.
Please restart your modem/router and device to reconnect.
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UPDATE: MAY 22 9:30AM ET
Their server admins have resolved the issue.
Please restart your modem/router and device to reconnect.
MAY 22 5:00AM ET
The PURPLE server is currently down for users in some regions.
Their server admins are aware and investigating the issue.
We will post updates here as soon as we hear back from them.
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APR 6
UPDATE (5:10PM ET):
The main data centre for the PURPLE server will be doing some scheduled maintenance.
Expect outages between 11am ET and 4pm ET.
Their server will be offline intermittently during those times.
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FEB 1
UPDATE (9:35PM ET):
PURPLE server updates have been completed to address ISP blocks.
Canadian subscribers will need to clear data on their CREEDTV app.
A new HIVE TIVIMATE version is available to replace the older version.
Contact our team to get the download link for the new HIVE TIVIMATE app.
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PURPLE server admins are doing scheduled maintenance at 1AM ET.
We will update you as soon as we hear they are completed.
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OCT 24
UPDATE (10:45PM ET):
Canadian internet providers are actively blanket blocking access to IPTV related URLs.
We highly recommend using a VPN to bypass their blocks.
We use a VPN like Windscribe to bypass their blocks.
Get their free trial via the link below.
https://bit.ly/freewindscribetrial
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Some PURPLE subscribers are getting expired account or login errors.
Their admins have flushed all blocked IPs.
Clear your network cache by unplugging your modem/router for 2 mins.
Then reconnect to WiFi, and restart your device.
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OCT 22
UPDATE (3:55PM ET):
Please try reconnecting again now.
Then reconnect to WiFi, and restart your device.
One of the major suppliers of live feeds for the PURPLE server is currently experiencing a DDOS attack.
They are working to fend off the attack and restore the service to their clients including the PURPLE server.
Some PURPLE subscribers are getting login, invalid or expired errors.
Others may notice many channels are down.
Updates will be posted here as soon as we hear back.
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OCT 7
UPDATE (10:15AM ET):
PURPLE server admins have just completed rebooting their servers.
Then reconnect to WiFi, and restart your device.
UPDATE (10:08AM ET):
PURPLE server admins are rebooting their servers.
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Some PURPLE subscribers are getting login, invalid or expired errors.
We have reported the issue to their server admins to investigate.
Updates will be posted here as soon as we hear back.
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OCT 4
Some PURPLE subscribers are getting login errors.
Restart everything again now to refresh your connection to their server.
Your modem/router and device.
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SEP 14
Some subscribers are unable to log in due to new blocks from their ISPs.
Changing your DNS settings to Cloudflare may help bypass these blocks.
Instructions for Android, iOS, and other devices below.
https://developers.cloudflare.com/1.1.1.1/setup/
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SEP 5
Some PURPLE subscribers are unable to log in due to a Cloudflare issues.
Please contact us to have your UN/PW reset.
From Cloudflare:
Error rates on Cloudflare Pages and API requests to Pages services
Identified – The issue has been identified and a fix is being implemented.
Sep 05, 2023 – 14:24 UTC
Investigating – Cloudflare is investigating increased error rates
in deployments to Pages and API requests to Pages service
Sep 05, 2023 – 14:01 UTC
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SEP 1
Our current team of ninjas have been online 24/7/365 for exactly 7 years today.
We’re happy to report that all servers are running smoothly.
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JUL 12
SAGE server will be doing some scheduled maintenance today.
Some categories will be offline from 11am ET for 4-5 hours.
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JUN 23
UPDATE: All 3 sections have been restored on the PURPLE server as of 3pm ET.
Restart everything again now to refresh your connection to their server.
Your modem/router and device.
A majority of Canadian, Premium Movie, and Sports feeds are currently offline as of 8am ET on PURPLE.
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MAY 29
UPDATE: for all PURPLE subscribers still using older URLs and app versions.
ALL older URLs and HIVE app versions will no longer work as of May 28, 12pm ET.
For TIVIMATE HIVE app users, contact us for the new app.
For CREEDTV/SMARTERS HIVE app users, clear your cache and data.
For web TV browser users, email us for the new URL.
For XC, Xtream Codes, M3U, and EPG URL users, email us for updated URLs.
For STB, MAG, MAC based users, email us for the new URL.
After updating anything, just a reminder to restart everything.
Your modem/router and device.
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MAY 21
UPDATE: Upgrades were completed between 11:00-11:15 am ET.
For TIVIMATE HIVE app users, contact us for the new app.
For CREEDTV/SMARTERS HIVE app users, clear your cache and data.
For web TV browser users, email us for the new URL.
For XC, Xtream Codes, M3U, and EPG URL users, email us for updated URLs.
For STB, MAG, MAC based users, email us for the new URL.
After updating anything, just a reminder to restart everything.
Your modem/router and device.
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The PURPLE server will be performing some scheduled upgrades to improve stability.
They will be offline intermittently from 2am ET onwards.
Updates will be posted as soon as they confirm their upgrades are completed.
Some users will need to reinstall the HIVE app to access their subscription.
A new M3U URL and XC/Xtream Codes URL will be available.
A new web TV portal URL will also be available for browser access.
Please check back here for further updates.
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MAY 14
Looking for some troubleshooting help?
Check out our updatedFAQs for fixes to the most common IPTV issues.
Or contact us 24/7/365 for further assistance.
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MAY 5
UPDATE 3: the new PURPLE panel move to the permanent server is complete.
Restart everything again now to refresh your connection to their server.
Your modem/router and device.
Some channels will still be offline while they manually restore each new link individually.
The PURPLE server admins ask for and appreciate your patience.
UPDATE 2: the final move from the test server to the permanent server starts after 10pm ET.
This final move will cause a temporary disconnection for some users.
Simply wait 15 minutes or check back here when we know they’re back online.
Then restart your device to reconnect.
UPDATE 1: the PURPLE server is back up on their new panel on a test server.
Restart everything again now to refresh your connection to their server.
Your modem/router and device.
After testing is completed, the new panel will be moved to the new permanent server.
This final move later this afternoon may cause a temporary disconnection for some users.
Simply wait a few minutes, then restart your device to reconnect.
Please contact us for the new M3U URL or the new web TV browser URL if you need it.
MAY 5
The PURPLE server will be offline starting around midnight ET to upgrade to a new panel.
Updates will be posted here as soon as they’re done and back online.
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MAY 4
The PURPLE server has been one of the most reliable servers over the years.
They’ve run into a series of issues this week which we are confident they’ll resolve.
They’ve also always fairly compensated their subscribers with added time.
We realize it’s frustrating but they are asking for and appreciate your continued patience.
UPDATE 2: Message from the PURPLE admins.
“We can’t stay using the same panel because of the DB (database) bottlenecks.
I don’t blame you guys for looking for alternatives.
We are bringing in outside help and upgrading to new panel to fix these issues once and for all.
It’s been a tough week but rest assured we will back stronger than before.”
UPDATE 1: The PURPLE server is back online.
Some channels will still be offline as they restore the service.
Restart everything again now to refresh your connection to their server.
Your modem/router and device.
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MAY 3
The PURPLE server is currently down due to a database bottleneck issue.
PURPLE admins are aware of the issue and working to resolve it.
Updates will be posted here as soon as we hear back from them.
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APR 28
UPDATE: Service to the data centre has been restored.
The PURPLE admins are restoring service and they’re back online.
Restart everything again now to refresh your connection to their server.
Your modem/router and device.
SOME RENEWALS BETWEEN APR 8-28 MAY BE AFFECTED.
If you get and EXPIRED or INVALID error:
Contact us and we’ll help resolve the expiry date issue.
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A major data centre that hosts content including the PURPLE server went down.
The data centre techs are still working on resolving the issue.
No ETA has been given to the server admins yet.
PURPLE admins will add some extra time for the inconvenience.
Updates will be posted here as soon as we hear back from them.
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APR 9
UPDATE: Restart everything again now to refresh your connection to their server.
Your modem/router and device.
The PURPLE server is currently OFFLINE.
The issue has been reported to their admins.
Updates will be posted here as soon as we hear back from them.
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FEB 6
UPDATE: Restart everything again now to refresh your connection to their server.
Your modem/router and device.
The POLKADOT server is currently OFFLINE.
The issue has been reported to their admins.
Updates will be posted here as soon as we hear back from them.
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JAN 19
PEBBLE server has moved to a new host and domain.
Please email us for the new URL to reconnect to their server.
Then refresh your connection by unplugging your modem/router for 2 mins,
then reconnecting to WiFi, and then restarting your device.
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JAN 17
POLKADOT server has scheduled maintenance daily between 3-5am ET.
They will be offline during updates for between 30-60 minutes.
Refresh your connection by unplugging your modem/router for 2 mins,
then reconnecting to WiFi, and then restarting your device.
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DEC 29
The PORTUGUESE feeds are currently down on POLKADOT.
The issue has been reported to their admins.
Updates will be posted here as soon as we hear back from them.
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DEC 22
UPDATE: Restart everything again now to refresh your connection to their server.
Your modem/router and device.
The PURPLE server is currently down.
The issue has been reported to their admins.
Updates will be posted here as soon as we hear back from them.
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DEC 12
UPDATE: Restart everything again now to refresh your connection to their server.
Your modem/router and device.
The POLKADOT server is currently down.
The issue has been reported to their admins.
Updates will be posted here as soon as we hear back from them.
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OCT 30
UPDATE: Restart device to access web TV browser.
The PURPLE web TV player for browsers is currently down.
The issue has been reported to their admins.
Updates will be posted here as soon as we hear back from them.
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OCT 24
UPDATE: Restart everything again now to refresh your connection to their server.
Your modem/router and device.
The POLKADOT server is currently down.
The issue has been reported to their admins.
Updates will be posted here as soon as we hear back from them.
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SEP 29
The PURPLE server admins have reported that their servers are getting throttled by some internet providers.
This is causing some categories like CANADIAN to buffer.
You can test this by connecting using your cellphone’s mobile hotspot temporarily to compare.
The only known solution currently is to use a VPN to get around the throttling.
They will be adding a new server over the week to combat the throttling from ISPs.
Updates will be posted here.
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SEP 27
THE EPG GUIDE ISSUE WAS RESOLVED AFTER PURPLE ADMINS REBOOTED.
RESTART THE SMARTERS APP OR REFRESH THE EPG IN THE SETTINGS.
RESTART OR UNINSTALL THEN REINSTALL THE NEWEST TIVIMATE HIVE APP BELOW.
DOWLOAD LINK
https://aftv.news/842722
ALTERNATE LINK
https://bit.ly/hivetmmf2
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SEP 20
UPDATE: HIVE TIVIMATE app log in issue has been resolved at 10pm ET.
Their admins just reported that the HIVE TIVIMATE version is having login issues.
Please use the HIVE SMARTERS version in the meantime.
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SEP 18
UPDATE: the web TV browser portal is back online.
Use http:// (not https://) to access it.
The PURPLE web browser is down and their admins will resolve it after peak hours.
You can also install the BLUESTACKS or LDPLAYER 9 on WINDOWS/MAC.
And then install and run the HIVE apps for PURPLE.
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AUG 25 9PM ET
The PURPLE server will be upgrading to a newer platform over the next few weeks.
The PURPLE server will be adding more LIVE, VOD, and ADULT content.
EDIT: MIGRATION COMPLETED SEP 1.
NEW CONNECTION LIMITS:
Up to 5 connections are allowed with UN/PW plus VOD
OR
2 MAC addresses for STB & MAG – NO VOD
(3 IP addresses max).
Please contact us for the new PURPLE server URLs.
XC XTREAM CODES LOGIN IS NOW SUPPORTED ON:
TIVIMATE, SMARTERS, DREAMLINK, BUZZTV, GSE
PURPLE subscribers must install the NEW custom versions of the
HIVE SMARTERS and TIVIMATE app for LIVE.
Subscribers get FREE access to the new MISSION app for VOD.
CONTACT US FOR NEW DOWNLOAD LINKS.
PLEASE CONTACT OUR TEAM IF YOUR USERNAME/PASSWORD IS INACTIVE.
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AUG 23
UPDATE: POLKADOT is back up for all subscribers as of 11:30pm ET.
Please restart everything including your modem/router and device to refresh your connection.
POLKADOT server is down and we have reported the issue to their admins.
We’ll post updates here as soon as we hear back from them.
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AUG 20
UPDATE: SAGE was back up for all subscribers as of 11:45pm ET.
Please try restarting everything including your modem/router and device to refresh your connection.
The SAGE is having a hosting or cloudflare related issue affecting some subscribers.
We have reported the issue to their admins.
We’ll post updates here as soon as we hear back from them.
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AUG 15
Some Firestick users are getting an error on the PURPLE OG HIVE app.
Please try uninstalling and reinstalling the OG HIVE app first.
You may have to factory reset your Firestick before reinstalling the OG HIVE app.
The web TV browser portal and alternate HIVE apps are running as normal.
Email us for download links for the alternate HIVE apps if you don’t see them in your setup email.
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AUG 13
UPDATE: Restart everything including your modem/router and device to refresh your connection.
PURPLE OG HIVE app is experiencing some connection issues.
The PURPLE server admins are aware and working to resolve the issue.
The web TV browser portal and alternate HIVE apps are running as normal.
Email us for download links for the alternate apps if you don’t see them in your setup email.
We will post updates here as soon as they reply.
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AUG 3
UPDATE: Restart everything including your modem/router and device to refresh your connection.
POLKADOT is experiencing some hosting issues and internal server errors.
The POLKADOT server admins are aware and working to resolve the issue.
We will post updates here as soon as they reply.
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JUL 9
UPDATE JUL 20: All new categories on PURPLE have been added.
You can add or hide new categories from their web TV browser portal.
PURPLE server has been updating their sources in most categories and adding new ones.
Restart everything including your modem/router and device to refresh your category list.
We will post updates here as soon as they confirm all updates are completed.
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JUL 6
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JUN 5
UPDATE 4:40 AM ET: POLKADOT is back online after restarting their servers.
Restart everything including your modem/router and device to refresh your connection.
We will post updates here as soon as they confirm they’re back online.
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MAY 29
The iSTB for Apple devices is causing errors on every server.
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MAY 8
The POLKADOT server was down due to a hosting issue.
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MAY 2
GREY PRO server went offline temporarily but is now back online.
Restart everything including your modem, router, and device to refresh your connection.
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JAN 7
Some GREY PRO users are getting a black screen.
Please contact us to get the updated URLs.
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JAN 3
UPDATE JAN 5: GREY PRO is back online after moving to a new host.
Restart everything including your modem, router, and device to refresh your connection.
The GREY PRO server is currently down and their admins have been notified.
We will post updates here as soon as they confirm they’re back online.
Please contact our team for a 24 hr free trial of the POLKADOT server in the meantime.
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DEC 27
UPDATE: GREY PRO is back online after their host’s data centre issue was resolved.
Restart everything including your modem, router, and device to refresh your connection.
The GREY PRO server is currently down and their admins have been notified.
We will post updates here as soon as they confirm they’re back online.
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NOV 4
UPDATE: GREY PRO is back online.
Restart everything including your modem, router, and device to refresh your connection.
The GREY PRO server admins informed us that they’re currently down as of 12pm ET.
We will post updates here as soon as they confirm they’re back online.
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OCT 13
UPDATE: Their admins have succesfully defended and restored service.
We suspect that the POLKADOT server is experiencing a DDoS attack.
We have already reported it to their admins and will update here when they’re back online.
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OCT 4
UPDATE: VOD restored. Restart your device.
The GREY PRO VOD VIDEOCLUB section is currently down.
We have already reported the issue to their admins and will update here when they’re back online.
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SEP 17
The STB emulator app recently released a new version 1.2.12.1.
We recommend that all subscribers uninstall older versions and reinstall the latest version.
LINKS BELOW.
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AUG 18
UPDATE: Restart everything including your modem, router, and device to refresh your connection.
The PURPLE server is currently down.
We have already reported the issue to their admins and will update here when they’re back online.
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AUG 12
UPDATE: Restart everything including your modem, router, and device to refresh your connection.
The PURPLE server had a SSL (security glitch) which affected all users worldwide.
We have already reported the issue to their admins and they have started resolving the issue.
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JUN 23
UPDATE: Server rebooted. Restart everything including your modem, router, and device.
The PURPLE server is loading slowly and intermittently since 8am ET.
We have already reported the issue to their admins and awaiting a response.
We will post updates here as soon as we hear back from them.
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JUN 8
UPDATE: Service restored. Restart everything including your modem, router, and device.
The GREY admins have just informed us that parts of GREY and multiple servers worldwide are currently offline.
The outage is due to a major data centre in the US going down affecting all their clients.
GREY admins are waiting for the US data centre to fully restore their service and to bring the rest of the server back online.
There is currently no ETA but we will post updates here when we hear back.
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JUN 1
Most servers have always only allowed one active MAC address per subscription, which hasn’t changed.
The authentication issue is coming from the STB emulator app which is a 3rd party app.
Its vulnerability comes from allowing users to run the same MAC address on different devices.
That vulnerability is being exploited by hackers online using randomized MAC address generators.
The only fix that will resolve the issue is to send your device ID from the STB emulator app to the server.
That prevents any other unauthorized device from using your active MAC address.
Unfortunately, that also stops your secondary devices from using your active MAC address as well.
FIX FOR STB EMU APP AUTHENTICATION OR REGISTER DEVICE ERROR
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JUN 1
Some STB emulator app users are getting an authentication or register device error.
Follow our how to guide below to fix the error.
We also recommend that all subscribers uninstall older versions and reinstall the latest version.
FIX FOR STB EMU APP AUTHENTICATION OR REGISTER DEVICE ERROR
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MAY 26
The STB emulator app recently released a new version 1.2.11.0.
We recommend that all subscribers uninstall older versions and reinstall the latest version.
LINKS BELOW.
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MAY 26
Check out the newest servers added this month.
PEBBLE is most popular for South Asian subscribers.
POLKADOT is the largest global server offering EUROPEAN and CHINESE.
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MAY 19
The PURPLE server was just rebooted.
Some categories are already live online but others are still being added.
Restart your device often to see the categories as they are uploaded.
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APR 25
The CAMO server is back up for the Falcon app and web browser, but not for MAC addresses yet.
Some categories are already live online but others are still being added.
Restart your device over the next few days to see the categories as they are uploaded.
If you are using the Falcon app, do the following.
2. Select ADD USER
3. Select REFRESH DNS
4. Select LIST USERS and select your USERNAME
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APR 24
The CAMO server is still undergoing updates and a move to a new admin panel.
We are equally frustrated as their admins are very slow to respond to us about updates.
They are expecting their updates to be completed this weekend.
We’ll post updates here as soon as we hear back from them.
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MAR 30
To protect your privacy, we are now accepting credit cards by cryptocurrency.
Get 20% off when you subscribe by Bitcoin, Ether, Chainlink, or Cardano.
Follow our simple HOW TO USE CRYPTO GUIDE and SAVE!
Contact our team if you have any questions.
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MAR 28
Some GREY subscriptions may show an account not registered error.
Contact our team to get your MAC address reset.
Then restart your modem/router, and device.
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MAR 7
All CAMO apps and URLs have been tested and running since Mar 5.
If you still have any issues reconnecting, contact us or simply do the following:
1. Uninstall the app you’re using (STB emu app, FalconTV app, CreedTV Player app etc)
2. Unplug your modem/router for 5 mins then restart your modem/router, and device.
3. Reinstall the app you’re using (STB emu app, FalconTV app, CreedTV Player app etc).
Then setup the URL or enter your username and password based on your app to reconnect.
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MAR 5
CAMO Falcon TV app is up.
Other apps will be back up in a few hours.
1. LOG OUT out of FalconTV app
2. Select ADD USER
3. Select REFRESH DNS
4. Select LIST USERS and select your USERNAME
(or enter your username and password login details if you have not logged in before)
We’ll post updates here as soon as they let us know they’re back online.
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We’ll post updates here as soon as they let us know they’re back online.
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GREY PRO VOD on STB may require changing your media player to AUTO or LJK.
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SEP 9
As of Sep 9, due to the recent closures of multiple other IPTV providers globally,
the CAMO server has removed VOD and 24/7 and other providers may do the same.
We will continue updating you here if CAMO decides to reinstate VOD and 24/7.
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If you are getting black screen on STB emulator app, uninstall it and reinstall the latest version.
Then restart everything including your modem, router, and device after setting it back up.
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Check your junk mail as some email providers are blocking our emails.
If you did not receive a reply from us, add us to your contact list and please let us know.
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We know you love watching TV, but please don’t forget to still talk to your:
parents, wife, husband, girlfriend, boyfriend, kids, pets, cousins, uncles, aunts, and neighbors.
Learn more about streaming in our FAQs.as
99% OF ISSUES CAN BE FIXED BY RESTARTING EVERYTHING
PLEASE BE PATIENT.
WE ARE ONLINE 24 HRS
DAILY, 7 DAYS A WEEK.